Frequently asked questions
Clear answers.Before you get started.
Find answers to common questions about our equipment, availability requests, delivery, pickup, and rental confirmation.
The website remains inquiry-only
You may select equipment, suggest dates, and explain your project. Only Axion Rentals can confirm availability, pricing, delivery, deposits, and final approval.
Equipment rentals
What you should know
01Can I book and confirm a rental directly online?
No. The website is designed for availability requests. An online inquiry never automatically confirms a reservation. Yan or Chris will contact you to confirm the equipment, dates, pricing, and conditions.
02How do I request equipment?
Browse the catalog, open the equipment page, and select Request availability. Provide your requested dates, delivery needs, and any useful information about your project.
03Is the equipment guaranteed to be available when I submit the form?
No. Availability may change because of confirmed rentals, tentative holds, maintenance, or internal use. Axion must always verify the dates before approving a rental.
04How do delivery and pickup work?
One flat rate may include both delivery and pickup. The applicable zone is determined using the one-way distance between our location and your project. The exact rate is confirmed in your quote.
05What areas do you serve?
We primarily serve Petite Nation, Outaouais, Ottawa, and surrounding areas. Projects more than 75 km away may receive a custom quote based on the equipment, distance, and schedule.
06What is the weekend rental period?
The standard weekend period begins Friday at 4 PM and ends Monday at 8 AM, subject to availability and confirmation by Axion.
07Can I pick up the equipment myself?
Some rentals may be picked up by the customer. Axion will confirm whether this is appropriate based on the equipment, vehicle, transportation requirements, and rental conditions.
08What if I am not sure which equipment I need?
Tell us about the project, measurements, terrain, site access, and desired result. Yan or Chris can recommend a suitable option from the available equipment.
09Is a deposit required?
A deposit or other conditions may be required depending on the equipment and rental. The amount and applicable terms will be explained before final confirmation.
10When is my rental officially confirmed?
The rental is confirmed only after Axion Rentals approves the dates, pricing, transportation, conditions, and any applicable deposit or documentation.
11Do the displayed equipment prices include delivery?
No, unless specifically stated otherwise. Equipment rates and delivery or pickup charges are shown separately so the quote remains clear.
12Is my information displayed publicly?
No. Names, phone numbers, emails, addresses, prices, contracts, payment information, and internal notes remain private.
13Can I request equipment that is not currently in the catalog?
Yes. Contact us with the machine, requested dates, and type of work. These requests also help us measure demand for future equipment purchases.
14What payment methods do you accept?
Options may include electronic payment, Interac e-Transfer, or other methods approved by Axion. The exact payment terms will be confirmed with your rental.
Still have a question?
Send us a message or tell us about your project. We will respond directly.